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Job Details

Senior Associate National Learning amp Development Manager - Mandarin Speaking

Company name
New York Life Insurance Company

White Plains, NY, United States

Employment Type

Hr, Manager, Insurance

Posted on
Nov 18,2019

Valid Through
Mar 02,2020

Apply for this job



A career at New York Life offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. It's a career journey you can be proud of, and you'll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our diverse and inclusive workplace where all voices can be heard. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our Foundation. It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit LinkedIn, our Newsroom and the Careers page of


New York Life’s primary distribution channel is the career Agency sales force of more than 12,000 agents, operating in virtually every major city in the United States.  Every agent is affiliated with one of our 117 General Offices. These offices are operated by Agency management teams responsible for agent and management recruiting, development, and sales.  Approximately half our agents operate their businesses out of our General Offices, while the other half maintains independent office locations. 


Our General Offices are divided up among four Zones. In addition to our Zone offices, an Agency Home Office team responsible for strategy, finance, administration, standards, training, marketing and communications supports our agents and field managers.  The Agency operation also comprises teams charged with growing our business in key market segments, including the middle-income market, the advanced (high-net-worth) market, select cultural markets, and the women’s markets. Agents sell individual life insurance, individual annuities, and long-term care insurance products, as well as mutual funds.


Role Overview

*Research and develop the eLearning content and delivery methods for online training to different segments of NYL Agents *Deliver and implement programs using Adobe Connect and other web technologies. *Facilitate a wide array of training programs that could include: *Agent's career from onboarding to Specialized Programs; Technology training; Product training *Build and implement the training standards, systems and best practices for content creation, curation, distribution, archiving and ongoing maintenance. *Partner with our Development Managers, ZTOs (Zone Training Officers) internal business stakeholders and Agency teams to define and build new content based on business plans and established key business goals. *Develop and continually manage an integrated training calendar for key initiatives along within Agency Management. *Conduct regular gap analysis of existing content, identifying sections that need a greater depth of material and removing out-dated material. Develop content strategy to address identified gaps. *Review and communicate analytics and key success metrics on an ongoing basis to understand user behavior and help shape and manage content and training strategies.



*Bachelor’s Degree *Minimum of 5-10 years of relevant experience (5+ years of Agency and/or training experience) *Individual must be fluent in Mandarin *Proficient in Adobe Acrobat, Lotus Notes, Microsoft Office Suite, and Adobe Acrobat Pro *Intermediate to advanced experience with Adobe Creative Suite and Adobe eLearning Suite, Articulate Studio & Storyline *Experience with Adobe Creative Cloud a plus *Experience with Adobe Connect and webinar platforms and best practices *Understanding of Virtual Classroom user experience, especially as it pertains to adult learning and remote virtual learning experience *Passion for creating great training with actionable knowledge of the digital landscape, including current industry and user trends, emerging technologies, and standards *Must be a strong virtual training facilitator and be able to engage a sales team  *Strong writing ability with a focus on eLearning instructional design *Ability to scope, organize and execute multiple projects with interrelated goals *Must be comfortable with complicated technical and regulatory language *Must exhibit strong interpersonal communication (both oral and written), organization and planning skills *Ability to meet tight and frequent deadlines and multiple projects at once *Ability to adjust to changing workload and priorities *Ability to thrive in a fast-paced, matrixed environment *Project management is a plus




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Company info

New York Life Insurance Company
Website :

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