Rogers, AR, United States
Apr 05, 2021
The Senior Demand and Portfolio Management Professional collaborates with the business portfolio team to align the IT portfolio and demand. The Senior Demand and Portfolio Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Demand and Portfolio Management Professional organizes and prioritizes projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, changes schedules and ensures that the appropriate financial and organizational support is being allocated in support of those goals. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Technology Lifecycle Management (TLM) aligns with and delivers on our IT Strategy by driving agility and delivering greater business value through timely technology adoption with a focus on ability to stay current and assess status within the lifecycle of vendor supplied third party technology, including Cloud providers.
This role will support Technology Lifecycle Management by enhancing policy standards, process advancement, and procedure adherence. Communications, proposals, and proper messaging will be the foundation for ensuring the program is represented in a clear concise manner.
Key responsibilities include:
Serve as a Subject Matter Expert of TLM Processes and Communication strategies
Develop detailed stories to explain metrics and analysis as it pertains to TLM progress, performance, and resolution needs
Support development and delivery of consistent messaging for all TLM branded written communications and proposals
Support activities involving multiple IT areas to ensure alignment with TLM strategy, process, and procedures, with all levels of leaders and associates
Offer insightful suggestions as discovered to support growth of TLM program needs, including introduction of new ideas and process efficiencies when appropriate
Continuously advocate for clear understanding of TLM across IT enterprise
Maintain/Update policy, standards, processes and procedures to ensure lifecycle program remains accurately documented
Incorporate tool requirements and enhancements into the processes and procedures when impacted
Other duties as assigned
Bachelor's degree; or 5 or more years of technical experience
Ability to design and document operational processes
Strong verbal and written communication skills
Intermediate experience in PowerPoint and developing presentations
Intermediate experience in data analytics and producing metrics, measurements and trend reports
Comprehensive knowledge of all Microsoft Office applications including Word, Excel, PowerPoint, and Visio
Ability to work in a team environment
Ability to work well under pressure to meet deadlines
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience in the health insurance industry and/or in information technology
Intermediate experience with SharePoint Online
Experience in problem analysis and process
Scheduled Weekly Hours