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Claims Associate - Recovery Call Center - Training Provided

Location
Independence, OH, United States

Posted on
Feb 13,2020

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Job DescriptionnClaims Recovery AssociaternIF YOU CARE, THERE'S A PLACE FOR YOU HERErnFor a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.rnPRIMARY PURPOSE: To process payment checks received in accordance with company check processing guidelines; to process the regular monthly payment recovery files; to coordinate with collection agencies; and to support the Claims Recovery team within company standards and industry best practices.rnESSENTIAL FUNCTIONS and RESPONSIBILITIESResponsible for assigned inventory of files with recovery; maintains a monthly diary to receive the payment from at-fault parties; and follows up with the payees if payment is late.rnrnEnters recoveries into various claim systems to ensure the recovery dollars are applied to appropriate claims file.rnrnWorks with collection agencies with appropriate to collect from at-fault parties; records details in claims file.rnrnUsing various search techniques, is responsible for skip tracing (finding someone who does not wish to be found).rnrnResponsible for obtaining a copy of the police report to support the recovery claim.rnrnProcesses invoices for various vendors involved in recovery, including attorneys, special investigators, medical experts, etc.rnrnProcesses checks received from adverse parties/payees for payment; maintains copies of all recoveries as required by internal and external auditors.rnrnResponsible for responding to clients' questions timely and professionally.rnrnAssists Salvage Associate with salvage disposition.rnrnResponsible for filing, faxing, photocopy, scanning and other general office functions; opens and distributes mail within the department.rnrnrnADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.rnrnSupports the organization's quality program(s).rnrnrnQUALIFICATIONSrnrnEducation & LicensingHigh school diploma or GED required.rn rnExperienceOne (1) year of general office experience or equivalent combination of education and experiencerequired. Claims industry experience preferred.rn rnSkills & KnowledgeExcellent oral and written communicationrnrnPC literate, including Microsoft Office productsrnrnAnalytical and interpretive skillsrnrnStrong organizational skillsrnrnGood interpersonal skillsrnrnAbility to work in a team environmentrnrnAbility to meet or exceed Performance CompetenciesrnrnrnrnWORK ENVIRONMENTrnWhen applicable and appropriate, consideration will be given to reasonable accommodations.rnrnMental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesrnPhysical: Computer keyboarding, travel as requiredrnAuditory/Visual: Hearing, vision and talkingrnrnNOTE: Credit security clearance, confirmed via a background credit check, is required for this position.rn rnThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.rn rnSedgwick is an Equal Opportunity Employerrnand arnDrug-Free Workplacern#LI-TSrn#Monster

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