Roseland, NJ, United States
Jun 28, 2020
Company is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Company, we understand that a company is only as good as its people. This simple fact is central to all that we do.
You will be part of the Long-Term Disability (LTD) Claims team which is part of our Group Insurance Business. We have Long-Term Disability offices in Roseland NJ, Portland ME, and Scottsdale AZ.
The Disability Claims Manager is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 Long-Term Disability claims. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions. As a claim manager you will partner with medical and vocational resources to evaluate disability and support return to work goals. Additional responsibilities include:
Communicate via telephone, email, and text with employees, employers, attorneys, and others.
Document claim information in a clear and concise manner.
Understand and apply policy plan provisions
Review medical records
Complete financial calculations
Coach new members of the team
When starting in this position, you will be part of a comprehensive training program. This program will involve five to seven weeks of training. Following this portion of training, you will work closely with a mentor as you continue to become familiar with the role.
What you’ll need to succeed:
A minimum of 2 years of disability claim experience, preferably LTD
Strong written and verbal communications skills
A detail-oriented focus and exceptional time management skills
A commitment to support a work environment that fosters Diversity and Inclusion
Proficiency with PC-based programs such as Excel and Word
Ability to adapt, problem solve quickly and communicate effective solutions
Continuous improvement mindset coupled with a knack for managing initiatives simultaneously
It’d be a plus if you have:
Strong mathematical skills