Oriskany, NY, United States
Oct 11, 2019
Oriskany, NY, US, 13424
Role Value Proposition:
Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We’re looking for unique talent with fresh perspectives that can propel innovation. In this role you will deliver high quality service to participants and Institutional customers by providing administrative services relating to enrollments, case implementations, claims, billing administration, and call center activities.
Reviews notification of death received from multiple sources such as employers, third party administrators, first notice of loss department and file feeds to determine where and to whom claim kits are to be mailed.
Review and maintain data in multiple systems such as retrieving beneficiary information, benefit amounts and enrollment history for the claim to be in good order.
Evaluate deaths regarding eligibility, plan requirements in order to determine appropriateness of claim filing (Resolving Not in good order (NIGO)’s associated with the claim as needed.
Providing phone support to the First Notice of Loss Team.
Performs other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Excellent oral and written communication skills.
Ability to adjust to multiple demands and shifting priorities.
Work in a team environment
Customer Service experience
Associates Degree with business experience
First notice of loss experience
Group Life experience
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
Requisition #: 112327
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