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Job Details

Senior Employee Relations Consultant

Company name
Metropolitan Life Insurance Company - MetLife

Location
Cary, NC, United States

Employment Type
Full-Time

Industry
Hr, Insurance

Posted on
Oct 11,2019

Valid Through
Jan 24,2020

Apply for this job






Profile

Date Posted:

Oct 10, 2019

Location:

Cary, NC, US, 27513

Company:

MetLife

Job Location:

United States

North Carolina

Cary

Alternate Job Location :

United States : Florida : Tampa

Role Value Proposition:

This position serves as a senior level employee relations subject matter expert and is responsible for receiving, managing, resolving and documenting complex employee relations inquiries and issues, and for conducting investigations into employee complaints. This position also serves as a liaison/relationship manager and as the point of contact for an assigned business’ HR partners.

Key Responsibilities:

Working under minimal supervision, provide effective service, support, consultation and resolution of complex ER inquiries and issues through the informed application of company policies, programs, procedures, and federal/state laws.

Provide response, consultation and successful resolution of employee relations questions and inquiries involving employees at all levels, from front-line non-exempt employees to senior level executives.

Provide consistent guidance and direction to managers in the handling of complex employee matters, including disciplinary recommendations, associated documentation, and preparation for employee conversations.

Conduct and document thorough and impartial investigations into employee complaints following established processes and documentation guidelines.

Document inquiries, actions and outcomes into the case management system to ensure appropriate records are retained.

Perform quarterly (or as needed) compilation, analysis, and review of case data to share significant issues, trends and concerns with HR business partners.

Essential Business Experience and Technical Skills:

8-10 years of employee relations or human resources generalist experience

Bachelor’s degree in Human Resources or a related field, or equivalent experience

Demonstrated ability to conduct formal investigations involving all levels of interaction and providing appropriate recommendations to senior business leaders.

Proven ability to research information, analyze data, and use sound judgment to draw valid conclusions, prepare recommendations and build plans of action.

Ability to establish credibility, build rapport and create trust in a virtual setting.

Excellent consultative, listening, and verbal/written communication skills; ability to influence, negotiate and convey recommendations and opinions persuasively.

Excellent relationship management skills and ability to collaborate effectively and partner well with others.

Demonstrated ability to manage sensitive, emotional and confidential situations in a composed, discrete and professional manner.

Excellent conflict resolution and problem-solving skills.

Strong organizational skills with a demonstrated ability to prioritize and use time effectively and efficiently, while shifting frequently between multiple priorities and business requirements simultaneously.

Travel

Minimal

Business Category

Human Resources

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Nearest Major Market:

Raleigh

Company info

Metropolitan Life Insurance Company - MetLife
Website : https://www.metlife.com

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