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Job Details

Life Insurance Processor

New York City, NY, United States

Posted on
Feb 13,2020

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Process all life insurance and accidental death and dismemberment benefits for National Benefit Fund and Greater NY members; obtain necessary documents and information associated with deceased members
Obtain and interpret information from the Pension and Records Retention departments necessary to process life insurance claims
Maintain life insurance records and claims; produce letters, maintain statistical reports and update life insurance tracking system
Communicate in person, via telephone and in writing with beneficiaries, employers, attorneys and other professionals regarding life insurance claims
Manage burial plot assignments using plot grids and maps
Assist Hotline Support as needed
Maintain the daily production quota for processing claims within the appropriate error ratios
Perform additional duties and projects as assigned by management
High School Diploma or GED required, some College or Degree preferred
Minimum two (2) years health claims processing experience in a health insurance or benefits environment required;
or two (2) years work experience
assisting with life insurance claims (i.e. research and claim status, life insurance documents, communicating with beneficiaries, funeral homes, etc.) required
Basic knowledge of Microsoft Excel and Word preferred
Knowledge of 1199SEIU Benefit and Pension Fund eligibility guidelines, benefit entitlements, and plan rules for multiple Funds (Greater New York Benefit Fund, Home Care Employees Pension Fund)
Knowledge of health claims payment systems and web-based applications (Syntonics)
Comprehensive knowledge of pension and disability benefits, laws concerning guardianship, estates and transfers to minors act
Familiar with health claims processing and terminology (ICD-10 codes); able to identify cause of death
Excellent communications skills – oral, written and listening
Must have high ethical standards and excellent interpersonal skills to handle sensitive and confidential situations
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands

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