Indianapolis, IN, United States
Liability Claim Representative Trainee SRG
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Liability Claim Representative Trainee SRG
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under close supervision, manages large exposure and/or complex environmental litigation/claims on a regional or national basis with the goal of developing the strategy for resolving a myriad of claim and coverage issues. Position requires development of advanced knowledge of legal issues (including a solid knowledge of applicable case law) for a number of jurisdictions. Factors contributing to the complexity of the claims include the nature of the underlying liability, the unique coverage issues presented, the existence of coverage disputes/litigation, the number of class-action and multi-plaintiff matters, volatile jurisdictions, the evolving nature of the legal decisions relating to the liability and coverage issues presented, the interpretation and application of complex settlement agreements and the highly technical nature of the coverage and liability issues. Will handle relatively less complex and financially significant litigation and claims within the range of matters in Strategic Resolution Group (SRG). This job does not manage others.
Primary Job Duties & Responsibilities
Participate in on-going training sessions on SLG claim handling. Work closely with supervisor or mentor to resolve assigned claims. Coverage Research and Analysis - Responsible for researching policies and analyzing coverage. Prepares and reviews position with supervisor. Presents recommendations to management or coverage committee. With supervisor, communicates coverage position to policyholders or their representatives. Liability Investigation and Analysis - In consultation with supervisor, conducts thorough investigation and analysis of claim facts to determine liability. Acquires knowledge of relevant legal concepts in jurisdiction to evaluate damages and to develop recommendation for appropriate course of action. Litigation Management - In consultation with supervisor, develops and executes a strategic file management plan, including as appropriate: litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release language. May attend meetings with counsel, settlement conferences. Account Management - Acquiring knowledge and understanding of assigned accounts in actions and decisions. Maintains effective working relationships with other account contacts; ensures claims and settlement agreements are handled in a consistent manner. Responsible for regular communication and reporting to coordinate / align actions on assigned accounts. Financial Analysis - With guidance from supervisor, estimates financial exposures on an individual claim and account basis. Develops budgets and financial analyses, estimating defense expenses and/or indemnity. File Maintenance and Administrative Compliance - Maintains documentation and organization of claim files; maintains systems and data bases. Efficiently manages the file inventory. Other duties as assigned.
HS Diploma / GED required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within six months of starting the job.
Education, Work Experience & Knowledge
Bachelors degree is preferred. Some work, volunteer or internship experience is required. Law-related or claim-related experience is preferred.
Job Specific & Technical Skills & Competencies
REQUIRED BUSINESS COMPETENCIES Analytical Thinking: BASIC Communication: BASIC Judgment & Decision-Making: BASIC Teamwork: BASIC REQUIRED JOB SPECIFIC COMPETENCIES Planning & Organizing: BASIC PREFERRED BUSINESS COMPETENCIES Accountability: INTERMEDIATE Analytical Thinking: INTERMEDIATE Change Management / Resilience: BASIC Communication: INTERMEDIATE Customer Focus: BASIC Judgment & Decision-Making: BASIC Leveraging Differences: BASIC Relationship Management: BASIC Teamwork: BASIC PREFERRED JOB SPECIFIC COMPETENCIES Business Perspective: INTRODUCTORY Influences Others: BASIC Knowledge of Regulatory and Claim Environments: WORKING knowledge Planning & Organizing: INTERMEDIATE Technology: BASIC Working Independently: BASIC
Bachelors degree is preferred. Law-related or claim-related experience is preferred.
Operates standard office equipment (Occasionally) Sitting (can stand at will) (Frequently) Standing (Occasionally Lifting items up to 11-20 pounds/ (Occasionally) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.
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