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Job Details

Field Claims Specialist Remote

Location
Worcester, MA, United States

Posted on
Feb 13,2020

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Field Claims Specialist (Remote)
Worcester, MA, US, 01601
Who we are.
American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110 years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance; we’re providing security and peace of mind to our 5 million policyholders.
The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.
If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!
Why join us?
We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.
We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees, so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. ​
Field Claims Specialist (Remote/Commercial Lines)
American National is seeking a full-time, field team member, with primary residence in Worcester, Massachusetts
Preferred territory
. The most qualified candidate will have experience working from home, adjusting full-life cycle property claims, and evaluating damage(s) in the field. In addition, the candidate selected should be a strong communicator who is intrinsically self-motivated and enjoys helping others in their time of need. If your skills and attributes align; We invite you to apply today!
Responsibilities
Assume responsibility for operation of independent field office within specified territory (Life cycle property claims handling, including field inspections)
Territory to include Worcester, Massachusetts (Primary coverage) Boston, Massachusetts and Providence, Rhode Island
Review facts of loss and determine details of coverage
Determine investigative needs to assess damages, cause of loss, and coverage- Order police reports, fire reports, determine scope of coverage and document claim file(s) with the results of review and intention for handling
Contact applicable parties, obtain recorded statements, explain the claims process and coverage, investigate, and identify special investigation unit (fraudulent) indicators
Communicate, explain, and prepare estimates for coverage information with detailed diagrams, reports, and estimates
Conduct field investigations, unless independent adjuster assignment is deemed to be in the best interest of the client and company
Negotiate with insureds, contractors, and vendors
Assess salvage/subrogation potential and monitor to conclusion
Complete risk evaluations for both underwriting and claims purpose
Maintain and promote ongoing contact with claimants, agents, attorneys, and internal clients regarding the status of claims files
Conclude claims in compliance with all state rules and regulations, in a timely manner
Assist with claims handling in catastrophe events which may include extended travel/overnight stays, when applicable (Company car will be extended)
Qualifications
4-year completed degree in related field or equivalent industry work experience, preferred
Industry designations/certifications, desired
Currently hold an active adjuster license or have interest in obtaining following date of hire (American National will incur fees associated / No out of pocket expenses)
Five years property field claims handling work experience, strongly preferred
Effectively manage assigned territory
Remote work experience, with the ability to demonstrate successful work performance, desired
Working knowledge of Xactimate or alike estimating programs, preferred
Must have the ability to travel-This will include managing catastrophe (CAT) duties when applicable
Company car, corporate credit card, lap-top, home-office items (Excluding chair/desk) and cell phone incentive provided
Being physically capable to perform field assessments and evaluations, required (Includes the ability to climb ladders and roofs to evaluate damage)
As a requirement of the position, the candidate selected must have a clear motor vehicle record and an active driver’s license
Must be an effective and organized multi-tasker, with the ability to focus when items require your undivided attention for review
Must be comfortable managing difficult conversations with ease and confidence, with a positive and friendly disposition
Must have excellent written and verbal communication skills
Must have strong negotiation and organizational skills as you will be tasked with managing your day to day work schedule and goals
Must have the aptitude to navigate various computer programs simultaneously, on dual monitors (Including-Outlook, Excel, Word)
Must have the ability to work independently
Must have high attention to detail and thorough follow-up, required
Must have the passion to provide the highest quality of customer service to clients-possessing pride when managing claims
Hiring Practices
The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal
Learn more about our culture by following us on social media: LinkedIn
, Facebook
, Instagram
, Twitter: @CareerswithAN
American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
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JOIN OUR TALENT COMMUNITY
“If you believe you can make a difference in the lives of our clients, if you’re willing to work hard, if you want a fulfilling career, and if your values match ours, then I want you to work for American National. ” – James Pozzi, President and CEO.
Nearest Major Market:
Worcester
Job Segment:
Claims, Underwriter, Social Media, Insurance, Marketing

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