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Job Details

Long Term Disability Specialist Trainee

Company name
Metropolitan Life Insurance Company - MetLife

San Juan, PR, United States

Employment Type

Disability, Healthcare, Insurance

Posted on
Oct 11,2019

Valid Through
Jan 24,2020

Apply for this job


Date Posted:

Oct 11, 2019


San Juan, PR, US, 12345



Job Location : San Juan, Puerto Rico Alternate Location : None

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations Group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by processing a case load of group disability claims in a timely and accurate manner.

Key Responsibilities:

Claim Specialist Trainees are responsible for timely and accurate communication, information gathering, and rendering decisions on Long-term Disability (LTD) claims to which they have been assigned according to provisions of LTD certificates.

The job entails communicating with a variety of constituents (for example, claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy.

Clarify functional capacity through problem solving measures (gathering medical, vocational, and other information, efficient use of resources, and action planning) sufficient to determine initial and ongoing liability.

Adhere to federal and state law to maintain appropriate and timely claim outcomes.

Communicate clearly and concisely to influence return to work, discuss terms of the certificate, and the basis for payment/non-payment.

Essential Business Experience and Technical Skills:


High School Diploma or GED

2 years of disability claims or customer service experience

Bilingual: English and Spanish


Disability claims

Bachelor degree preferred.

Strong communication skills, both written and oral.

Critical thinking in activities requiring analysis, investigation, and/or planning.

Strong problem solving and analytical skills.

Ability to work independently.

Comfortable working with multiple priorities in a changing environment.

Ability to prioritize and maintain quality



Business Category

Global Operations

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition # 112147

Nearest Major Market:


Company info

Metropolitan Life Insurance Company - MetLife
Website :