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Job Details

S0916 - Lead Club Claims Specialist - S0916-Dept

Company name
Aaron's, Inc.

Kennesaw, GA, United States

Employment Type


Posted on
Jan 14,2020

Valid Through
Apr 28,2020


We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Interested in becoming a Lead Club Claims Specialist? As a Lead Club Claims Specialist, you will manage the daily claims process of the Aaron's Club Program. This responsibility will involve being the liaison between Aaron's customers, Aaron's stores, and partner of the Aaron's Club program to ensure claims are received and processed in a timely manner.

Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties:

Duties and Responsibilities :

Make a high volume of outbound customer service calls to customers to enroll them in the Aaron’s Club and EZPay programs

Partner with our stores to ensure customers are sold the program the right way and have the correct payment schedule set up for Club.

Partner with the stores to ensure customers’ EZPay schedule aligns with their pay date.

Train new team members and lead ongoing training and improvement efforts

Identify and recommend process improvements

Enforce adherence to performance standards and company policies

Lead weekly Team Meetings

Lead daily team functions


Excellent communication and interpersonal skills

Excellent telephone etiquette

Outstanding organizational skills

Ability to manage multiple tasks at the same time

Good conflict resolution skills

High energy level

Maintain professional appearance

General computer knowledge including MS Office, Email

Position Requirements:

HS Diploma, some college preferred

3-4 years of experience

Knowledge and experience with Microsoft Office


Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

Paid time off including vacation days, sick days and holidays

Medical, dental & vision insurance

401(k) plan with company match

Flexible spending accounts

Life insurance

Disability benefits

Stock Purchase Plan

Team Member purchase discounts

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact

Aaron's is an Equal Opportunity Employer

Company info

Aaron's, Inc.
Website :

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