Sentry Insurance Groups
Scottsdale, AZ, United States
Customer Service, Insurance
At Sentry, our priority is providing exceptional customer service and we currently have an opening for you to join this exciting team. This is a great opportunity to start or grow your career in a fun, team-focused environment, while facing new challenges to develop professionally. We’re looking for qualified candidates who will thrive on the front lines by providing stellar service to our customers over the phone. Bring your strong critical thinking skills and a “can do” attitude to this fast-paced position.
Our customers often face concerns or questions outside of normal business hours. To meet this need, our call centers are open from 7am – 11pm Monday through Saturday and Sundays 8am – 7pm (all in CST). As a Customer Service Representative, you will be a key factor in helping our customers by having flexibility to work during these hours.
Take the customer service skills you have acquired over the years to the next level or make a change and start down your new career path today with our growing team of Service Professionals at one of the largest mutual insurance companies in the U.S!
What You'll Do
As a Customer Service Representative, you’ll work within our Non-Standard Auto and Motorcycle customer call center to provide outstanding customer service by responding to inbound calls. Additionally, you’ll:
Handle a high volume of phone calls from agents and customers
Perform pre-underwriting screening
Verify coverage, evaluate submitted bills, and authorize payments
Advise customers of billing policies and procedures and process policy changes
Resolve customer inquiries and maintain customer relations
Complete administrative tasks and input customer information into databases for documentation
What it Takes
High School degree or equivalent work experience
Call center experience or a customer service background preferred
High level of accuracy with data entry
Capable of communicating difficult news
Flexibility to work during call center hours, must be available to work until 11 pm during week days and have availability to work on Saturdays and Sundays
Ability to multi-task prioritizes, communicate effectively and remain organized
Good working knowledge of PC based computers and familiar with Microsoft Office
Bilingual (English-Spanish) skills a plus
Underwriting and Rating knowledge beneficial
What You'll Receive
There is a reason why Sentry made Forbes’ list of America’s Best Midsize Employers in 2017, 2018, and 2019. At Sentry, we recognize there are many factors that contribute to your overall satisfaction both at work, and in your personal life. So, we provide a perfect mixture of compensation, benefits, company culture, and resources to ensure your everyday happiness. Below are some benefits that you’ll receive.
to reward you for your hard work every day.
Generous Paid-Time Off
Plan for you to enjoy time out of the office.
401(K) plan with a dollar for dollar match on your first eight percent
, plus immediate vesting to help fund your future.
Group Medical, Dental, Vision and Life insurance
to encourage a healthy lifestyle.
Pretax Dependent Care and Health Expense Reimbursement Accounts
to ease taxes on health spending.
Extensive Work-Life Resources
to lend a helping hand.
Volunteer Time Off
so you can dedicate time to the community.
Sentry Foundation gift matching program
to encourage charitable giving.
Sentry Insurance Groups
Website : https://www.sentry.com/